sk69 Privacy Policy

sk69 is an online sports betting and casino platform operating under an international licence. We respect the privacy of every user who uses our services and are committed to protecting your personal information in line with global data protection best practices.

This Privacy Policy ("Policy") describes the types of information collected by sk69, how that information is used, who it is shared with, and the steps we take to protect it. This Policy applies to all users who access the sk69 website at https://sk69.run, our mobile application (if available), and all related services.

Your continued use of our platform after the effective date of an updated Policy constitutes your acceptance of those changes.

sk69 collects your personal information through various means, including during account registration, use of services and communications with our support team. The categories of information collected include:

Identity Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• Identity card number (MyKad) or passport number
• Selfie photo or copy of identity card for the KYC verification process

Contact Information

• An active and valid email address
• A Malaysian local mobile phone number
• Mailing address (if required for verification)

Financial and Transaction Information

• Bank account or e-wallet details used for deposits and withdrawals
• Transaction records including deposit history, withdrawals and betting activity
• Crypto wallet address for transactions using USDT, BTC or ETH

Technical Information

• Your device's IP address at the time of access
• Type and version of web browser used
• Operating system and device model
• Access log data, including time and pages visited
• Cookie information and session identifiers

Information collected is used responsibly for the purposes set out below. sk69 does not use your data outside the scope stated here:

• Processing account registration and verifying user identity
• Processing deposit and withdrawal transactions securely and accurately
• Providing 24/7 customer support in Malay and English
• Sending important account-related notifications, including transaction confirmations
• Ensuring compliance with international licensing requirements and anti-money laundering (AML) laws
• Detecting and preventing fraud, hacking and platform abuse
• Analysing usage patterns to improve products and services
• Sending promotional information and bonuses (subject to consent given)
• Fulfilling legal obligations, including requests from competent authorities

sk69 will not use your information for any other purpose without first obtaining your additional consent.

sk69 does not sell, rent or transfer your personal information to any third party for independent marketing purposes. However, there are limited circumstances where sharing information is necessary:

Trusted Service Providers

We share necessary information with third-party service providers who assist in platform operations, including payment processors, technology service providers and identity verification partners. All such third parties are bound by strict confidentiality agreements.

Legal Requirements

sk69 may disclose user information if required by law, court order or a valid request from law enforcement authorities. We will endeavour to notify you of any such disclosure unless prohibited by law.

Protection of Rights and Safety

In cases of suspected fraud, platform abuse or security threats, sk69 reserves the right to share relevant information with the appropriate authorities to protect other users and the integrity of the platform.

sk69 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure:

• 256-bit SSL/TLS encryption for all communications between your web browser and our servers
• Password storage using one-way, irreversible hash functions
• Role-based access controls — only authorised staff may access sensitive data
• Continuous security monitoring and regular system vulnerability scanning
• Encrypted data backups stored at separate server locations
• Mandatory data security training for all sk69 staff

While we take reasonable steps to protect your data, no system can guarantee absolute security. You are responsible for ensuring your account password is unique, strong and kept confidential.

sk69 uses cookies and related tracking technologies to improve the user experience and maintain session security. The types of cookies used are as follows:

Essential Cookies — required for core platform functions such as login, session tracking and security. These cookies cannot be disabled.

Performance Cookies — collect data on how users interact with the platform to help us identify areas for improvement. This data is collected in aggregate and anonymised form.

Functional Cookies — store user preferences such as language and display settings so you do not need to re-enter them on each visit.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the sk69 platform.

sk69 recognises and respects your rights over the personal data we hold. You have the right to:

• Right of Access — request a copy of the personal information we hold about you
• Right of Rectification — request correction of information that is inaccurate or incomplete
• Right of Erasure — request deletion of data in certain circumstances, subject to legal obligations binding on us
• Right to Object — object to the processing of your data for direct marketing purposes
• Right to Data Portability — receive your data in a machine-readable format in certain circumstances
• Right to Withdraw Consent — withdraw your consent at any time without affecting the validity of processing carried out before the withdrawal

To exercise any of the above rights, please contact the sk69 customer service team via live chat or support email. We will process your request within a reasonable timeframe.

As a platform operating under an international licence, sk69 user data may be stored and processed on servers located outside Malaysia. sk69 ensures that any cross-border data transfer is carried out with protections equivalent to the standards applied within Malaysia.

We only work with infrastructure and service providers that have robust security and privacy policies and that sign data processing agreements complying with international data protection requirements.

sk69 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. In general:

• Active account data is retained for as long as your account is active and for a reasonable period after account closure
• Financial transaction records are retained for the period required by licensing requirements and financial legislation
• Technical logs are typically kept for a shorter period for operational and security purposes

When your data is no longer needed, sk69 will securely delete or anonymise the information using approved procedures.

The sk69 platform is strictly for individuals aged 21 and above only. We do not knowingly collect, process or store any personal information from individuals below this specified age.

If we find that information from an individual under 21 has been collected unintentionally, we will take immediate steps to delete the information and close the account involved.

Parents or guardians who believe their child has registered or used our platform without permission are requested to contact our support team immediately via live chat or email.

sk69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in information handling practices, licensing requirements, or applicable legal changes.

When there are material amendments, sk69 will notify users via a notification on the website or through the email registered to your account. It is your responsibility to review this Policy from time to time to ensure you are always aware of the latest information on how we manage your privacy.

Continued use of the sk69 platform after the effective date of the amendments is considered your agreement to the amended terms.

If you have any questions, concerns or requests relating to this Privacy Policy or how we manage your personal data, the sk69 customer service team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the website
• Email: [email protected]
• Service Language: Malay and English

We aim to respond to all privacy-related enquiries within a reasonable time. For requests involving data access, correction or deletion, please provide sufficient identity verification information so we can process your request securely.